Refund and Return Policy for Lynxmavel

Effective Date: November 27, 2024

At Lynxmavel, we are committed to providing you with the best products and services. If you are not completely satisfied with your purchase, we offer an easy and straightforward return and refund process.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Time Frame: Returns must be made within 30 days of receiving the product.
  • Condition: Items must be in their original condition, unused, and in the original packaging.
  • Exclusions: Certain products, such as personalized items, clearance products, or opened items, may not be eligible for a return. Please refer to product details for specific return restrictions.

2. How to Initiate a Return

  1. Contact Us: To begin the return process, please email us at [email protected] or call us at (802) 296-6252. Please provide your order number and the item(s) you wish to return.
  2. Return Authorization: Our customer service team will issue you a Return Authorization (RA) number and provide instructions on how to return your product.
  3. Return Shipment: Once you have the RA number, pack the item securely in its original packaging and send it back to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

3. Refund Process

  • Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5-7 business days after the return is received.
  • Refund Method: Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or shows signs of use, we may issue a partial refund or refuse the return.

4. Non-returnable Items

The following items are non-returnable:

  • Personalized or custom-made items
  • Gift cards
  • Items marked as “Final Sale” or “Non-returnable” on the product page
  • Products that have been opened or used

5. Defective or Damaged Products

If you receive a defective or damaged item, please notify us immediately at [email protected] or call (802) 296-6252. We will offer you a full refund or replacement at no additional cost. Please provide photos of the damage or defect along with your order details to expedite the process.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another product, you must return the original item for a refund and place a new order.

7. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the product is defective, damaged, or an error occurred with the order.
  • Free Returns: If the return is due to an error on our part (e.g., incorrect or damaged item), we will provide a prepaid return shipping label.

8. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

9. Modifications to the Refund and Return Policy

Lynxmavel reserves the right to update or modify this Refund and Return Policy at any time. All changes will be posted on our website, and the updated policy will apply to orders placed after the revision date.

Lynxmavel is committed to ensuring a smooth and hassle-free return experience for our valued customers. We strive to provide quality products and excellent customer service, and we appreciate your trust in us. For further details or assistance, please visit our Refund and Return Policy.

Lynxmavel—Your satisfaction is our priority!